CREATING A NOTICE:
Please be aware that all notices submitted by individuals or non-local funeral homes are subject to a verification and proofing process. Families placing notices are required to provide the name of the funeral home or cremation firm caring for the deceased. Any notice with unverifiable, negative or inappropriate wording or with abbreviations outside the state (CA) or common entities (UCLA, CSU, etc.) will be rejected. It is crucial that current contact information be provided so that questions can be answered.
Can I work on my Obituary Notice and save it without submitting it?
Yes, obituaries can be saved and worked on at a later time. Once you have entered the text, there is a button on several of the pages that allows you to "Save for Later".
What happens if I get called away while creating an order and return later?
It is very important to "Save for Later" if you are called away while working on an order. If you have already scheduled the order and accidentally submit it after cut off time, it will retain the run date and bill the order however, it won't appear in the paper.
What if I need to make a change or correction to a notice that's already been submitted?
As long as the change is submitted prior to the cut-off time it will reflect in the published notice. Log in to your account, locate your notice in the "Your Current Notices" or "Future Notices" area and "Modify" the order. If you are paying by credit card and you change the cost of the order, you will be credited/charged the difference in cost.
What's the best way to set up date of birth and death?
The notice looks much better if the date is set up using Jan., Feb., Mar. instead of slash mark dates. You will need to abbreviate the name of the month - It looks best if the dates fall on a single line: Jan. 30, 1919-Apr. 1, 2011
How do I avoid extra blank lines at the bottom of the notice?
Any order pasted from another source should be checked for extra space. Frequently there is a return that was done when the original text was typed on a Word Document. It can easily be removed by placing your cursor after the last period in the text and pressing delete a few times. Another method is to locate the cursor at the end of the white space and press Backspace until you reach the last period at the end of the last sentence.
Photos: Is JPG the only format that can be used for a photo?
You can use jpg, gif, eps, tif, png and pdf.
Photos: Will the photo run in color in the newspaper?
For the: Photos will appear in color when color is available, otherwise they will publish as black/white. Photos will appear in color on the screen when placing the obituary and will be converted prior to publication for the appropriate papers. However, Color photos do appear in color in the on-line version of the notice for all publications.
Is the preview an accurate representation of how the notice will look in the paper?
Yes, it is exactly the same with the exception of color photos which will be converted to black and white.
What if I miss the cut-off time for publication?
You will need to choose the next available date. If the date is gray on your screen, the cut-off time has passed.
Will the notice go on-line?
Yes. Southern California News News Group uses Legacy.com, a national website for on-line Obituaries used by over 800 newspapers. Obits can be accessed through our websites (listed below). With every published notice you receive a permanent guest book that can be accessed through our websites, a nicely represented copy of the notice, easily located service information, ability to post photos, audio and video, a link to your funeral home's website, directions to the funeral home and a button that will read the Obit to you. All guestbook entries are screened to ensure that the content is appropriate and respectful.
How do I pay for an obituary notice?
Notices placed by individuals must be prepaid using a credit card. Southern California News Group uses the services of Edgil. Funeral Homes can be billed if they have an active account with Southern California News Group but can also pay by credit card. The card can be either your company's or the family's. If you charge it to the family's card, you will need to change the billing information to match the credit card information.
How will I know if the newspaper receives my notice?
You will receive a confirmation email once the order is filed. Orders are processed into the Southern California News Group system as they are created.
Can a day be added to the order on the last day that it runs?
Once the order reaches its last day of publication, it cannot be extended. You would have to create a new order.
Is it okay to change my password?
Please leave the password as assigned. This allows the newspaper to log onto your account and assist you with troubleshooting.
Can a family pay with a check directly to the newspaper?
No, the payment would have to be made to the funeral home.
Why can't I create my own logo?
We ask that you do not create a logo for a couple of reasons: We are providing these at no charge but have a limit to the size that is offered. In order to have the logos appear on-line it is necessary for them to be created twice - once for Electronic Obits and once for Legacy. If you create your own, it will not appear correctly on-line.